We accept many types of insurance. We will contact your insurance to review your coverage and benefits before your arrival. At your first appointment, we will provide you with the information we were given by your insurance company. We will notify you before your first appointment if your insurance will not cover our services. But please remember: it is still your responsibility to know your coverage.

Every patient must have a referral from their physician to be seen for occupational, physical, or speech therapy. Please contact your provider to have a referral sent to the NeuroRehab and Balance Center.

We are located on the Kettering Health Washington Township campus, off Interstate 675 and State Route 725. Our office is located near the Yankee Medical Office on the second floor. Park in the lot labeled P6.

To help your first appointment go smoothly, please bring the following documentation:

• • Medical history form completed on MyChart

• • Completed medication summary list

• • Completed Activities-Specific Balance Confidence (ABC) scale

• • Insurance card

• • Photo ID

If you are visiting for a driving evaluation, please complete the Medical and Driving History Form and Medication Summary List prior to your appointment. If you are experiencing problems with dizziness, fill out the Dizziness Handicap Inventory and Authorization for Release of Information.

The paperwork you need to complete will be mailed directly to your home.

Wear comfortable clothing that allows free movement of your arms and legs. We recommend sneakers or flat shoes be worn in our therapy gym to prevent injury and to allow you to fully participate in therapy.

Your therapist will perform a comprehensive evaluation to determine your needs. Your therapist may ask questions about your medical history and about how you function at home, at work, or in the community. Together, you and your therapist will set goals for therapy based on your needs.

Your appointment’s length depends on how many types of therapy you are receiving. Each appointment is blocked for 45 minutes.

If you are scheduled for one therapy (e.x.: for physical therapy only) you will be here for about 45 minutes. If you are seeing physical, occupational, and speech therapists, plan to be in clinic for up to two hours.

Your therapist will use the information gathered at your evaluation to determine how many times per week and how long your therapy course will be. Occasionally, additional limitations placed by insurance companies may limit the number of visits.

The therapist who evaluates you will be your primary therapist. Because we have so many therapists who have extensive expertise, you may be seen by other therapists as well. You will get the experience of an entire team of specialists.

The doctor who referred you will receive a copy of your initial evaluation and plan of care within 24 hours of your first visit. Your doctor will also receive an update on your progress every 30 days until you are discharged from therapy.