We are united in guiding every person to their best health. One way we do that is by making sure we come around patients to help them understand what it means to be a patient at Kettering Health.
Patient Relations
We invite every patient’s comments, questions, and concerns. We encourage you to share them with your nurse, nurse manager, department manager, or supervisor for your care.
Billing Questions
If you have a question about a bill, need an itemized statement, want to update insurance information, or dispute a bill, please call (937) 384-8788.
Medical Records
Access to your medical records or the medical records of a loved one is a necessary quality to receiving care. If you need information about your medical record or need to obtain yours or a family member’s, please call (937) 752-2200 or visit Medical Records.
Surgery Costs and HCAPS Application
If you need surgery price quotes, your medical center’s financial advisor will provide that information. They can also help you apply for HCAPS and help you understand how to pay through Medicare, Medicaid, and Social Security.
- Kettering Health Dayton: (937) 723-4055
- Kettering Health Greene Memorial: (937) 352-2421
- Kettering Health Hamilton: (513) 867-4178
- Kettering Health Main Campus: (937) 395-5178
- Kettering Health Miamisburg: (937) 384-6172
- Kettering Health Washington Twp: (937) 723-4055
- Soin Medical Center: (937) 352-2421
Advance Directives
Advance Directives are documents that state your wishes for medical care. These documents are important for your family and healthcare providers to have on file if you cannot direct your own medical care.
- The Living Will states your wishes concerning life support equipment, such as whether you would want to be placed on life support.
- The Durable Power of Attorney for Health Care is a document that gives the authority for directing your healthcare to whomever you designate. In Ohio, these legal documents are periodically reviewed and revised by the state Bar Association.
Patient Relations is happy to assist you if you have any other questions.
