Last modified: 02/07/2025
Introduction
Kettering Health (“Kettering Health,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.ketteringhealth.org (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to the collection, use, disclosure, and protection of data or information collected through the Website and does not apply to any other data or information collected by us online or offline except to the extent expressly referenced in this policy or to the extent this policy is expressly incorporated by us, such as by internet link on a website or presentation or display to users in the course of providing services. Users and visitors to the Website are subject to the terms, conditions, and provisions stated in this policy and any other relevant terms, conditions, policies, or notices posted or included on the Website.
This policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see “Changes to Our Privacy Policy”). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information We Collect About You and How We Collect It
Personal information includes information that identifies, relates to, describes, or can be associated with you.
Information You Provide
Our Website includes several screens and other options for you to provide us personal information, including:
We collect this information directly from you when you provide it to us on our Website or through our Membership form.
Information We Collect Automatically
As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically helps us to improve our Website and to deliver a better and more personalized service.
The technologies we use for this automatic data collection may include:
- A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. More information on cookies is available on our Opt-Out preferences webpage.
- Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We Use Your Information
We may use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, notices, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To maintain reasonable security to diagnose issues with the Website and detect, investigate or correct fraudulent, illegal or malicious activity.
- To allow you to participate in interactive features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data for this purpose. For more information, see “Choices About How We Use and Disclose Your Information.”
We may also use personal information to create aggregate or de-identified data that is not personally identifiable for any legally permissible purposes without restriction.
Disclosure of Your Information
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To health care providers for the purposes of making a referral that you request.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To our website vendors for analytics purposes.
- In connection with a business transaction such as a merger, acquisition, or bankruptcy.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Website Terms of Use or other terms and conditions of our Website.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Kettering Health, our employees, our patients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
While we may disclose personal information as described above, we do not sell personal information that we collect or that you provide to any third party.
Your Rights and Choices About How We Use and Disclose Your Information
Your Rights
You have the following rights with respect to your personal information:
- You may submit a request for access to the information we process about you.
- You may object to the processing.
- You may request an overview, in a commonly used format, of the information we process about you.
- You may request correction or deletion of the information if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the information.
Your Choices
- Our Website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.
- You may opt out from our use of certain cookies on this Website. More information is available on the Opt-Out Preferences webpage.
- You may opt out from receiving marketing emails from us by clicking the opt out link in any such email.
- If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data.
- If you do not wish to have your email address/contact information used by Kettering Health to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided by Kettering Health related to services we have provided to you.
Residents of certain states may have additional personal information rights and choices. Please see “Your State Privacy Rights” for more information.
Minors
Except as otherwise indicated, our Website is not intended for children under 18 years of age, and no one under age 18 may provide any personal information to or on the Website. Except as otherwise indicated, we do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please use the contact information below. Patients between the ages of 14 and 17 may sign up to access MyChart in accordance with the MyChart Terms and Conditions. This Website is compliant with the Children’s Online Privacy Protection Act, which governs the online collection of data from children under 13 years of age.
Your State Privacy Rights
While the laws of the State of Ohio govern this policy and your use of our Website, we recognize that other states’ consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. We honor other states’ privacy laws when required by law to do so. To the extent we may be subject to other state consumer privacy laws, residents of such states may (now or in the future) have the following rights:
Additionally, you can choose to set your browser to remove or reject Cookies by adjusting your browser settings, depending on the browser you are using.
The exact scope of these rights may vary by state, and your rights may be subject to certain limitations. To exercise any of these rights, or appeal a decision regarding a consumer rights request, please contact us as shown in the “Contact Information” section below.
Data Security
We are committed to the security of personal information. We take appropriate security measures to limit abuse of and unauthorized access to personal information. This ensures that only the necessary persons have access to your information, that access to the information is protected, and that our security measures are regularly reviewed. This Website is compliant with recognized security frameworks, such as ISO27001. The security measures we use consist of:
- Login Security
- DKIM, SPF, DMARC and other specific DNS settings
- (START)TLS / SSL / DANE Encryption
- HTTP Strict Transport Security and related Security Headers and Browser Policies
- Website Hardening/Security Features
- Vulnerability Detection
- Security measures of hardware that contain, or process personal data.
- ISO27001/27002 Certification
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
We may make changes to this privacy policy from time to time. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Other Resources
More information regarding how we use and disclose your protected health information and your rights with regard to that information can be found in our Notice of Privacy Practices.
More information regarding our Website and its terms of use can be found in our Website Terms and Conditions .
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, or to register a complaint or concern, contact us at:
privacy.officer@ketteringhealth.org
or by phone at:
