Congratulations to our April Constellation Award recipients from Kettering Health Hamilton, Kettering College, and Kettering Health Main Campus!
The Constellation Award recognizes strong teams that come together to serve patients and each other. They demonstrate a calling to care, live the organization’s values, and show exceptional performance as defined by Kettering Health’s Standards of Behavior.
Continue reading to see why they received this award.
Jennifer Nickles, Nana Ampem, Jennifer Sergent, Tara Wagner, Jessi Moore, Katy Patterson, Maddison Daughtry, Ashlee Taylor, Alysha Chappelow, and Aimee Barkley – Kettering Health Hamilton
“On a Sunday morning, I was in full staffing and running behind. Jennifer Nickles, Nana Ampem, and Jennifer Sergent stayed over to complete my morning med passes on the patients they were giving to me! Tara Wagner, Jessi Moore, and Katy Patterson all checked on my patients and helped with med passes too on top of their patients so I could get caught up. After night shift left, the day went on. I was so thankful and impressed by Maddison Daughtry and how she handled the entire floor! Ashlee Taylor was a saint and picked up an extra 12-7 to sit so we could have two aides on the unit and Alysha Chappelow came in extra to help night shift out; I know how hard it is to come in on your day off so that is so appreciated. Aimee Barkley was helping answer lights while maintaining the desk, keeping our patients safe.
I really wanted to highlight night shift. That was amazing and they should be recognized for their teamwork. It set me up for success and showed us all what teamwork really looks like. The team I had during the day was exactly who we needed. It was a rough day but no one stopped to ask questions, we just all did it for each other. Just wanted to let you guys know the amazing teamwork happening on 4 Main so you could be proud too.”
Kim Rawlins, Robert Reed, and Jim Nesbit – Kettering College
“Kim Rawlins and Robert Reeder have gone above and beyond in managing the day-to-day operations of their teams and lead in the implementation of a new student information system (Jenzabar).
Kim, as the director of Student Finances and Billing, has done an excellent job in delegating new assignments to team members, working extra time to set up and test operations in Jenzabar, create new processes to get off the old system, and understand the needs of the Student Finance team. For example, a few weeks ago, Kim was asked to add Jenzabar training for an entire week. She already had our 10-year accreditation meetings with HLC to attend and needed to get our new financial aid portal live so students could see award letters. Instead of complaining to me about the late changes to her schedule, Kim called a quick meeting with me and other leaders in Student Services to share the proposed plan to manage everything. She delegated appointment responsibilities to a co-worker so that students could have their needs met, worked with IT to get an error report run for the new student portal, asked me to jump in on the HLC meetings, and recorded the parts of the Jenzabar training she missed. It was a wonderful example of leadership.
Robert has also done a wonderful job of managing the additional tasks that have been asked of him. Robert has spent hours creating and reviewing documents for the HLC visit, worked to update the college’s Academic Bulletin, attended several Jenzabar training meetings, and created several new processes in the old and new systems. For example, Robert was pulled in late to help set up the Jenzabar student portal, as it was deemed necessary for Records to be involved. This was not a part of the plan, and Robert had to scramble to jump on this. Robert needed to also get the HLC documents submitted that week, as the report was due that Friday. Robert worked several extra hours on the HLC documents, as well as worked with me to rearrange his schedule to accommodate the additional appointments. He asked an employee to work in the office to cover student appointments, asked me to jump into a couple of meetings in his stead, completed the training, and submitted the documents to HLC on time. It was great work!
Kim and Robert have exhibited this leadership repeatedly for the last six months. They have made sure their teams are not burning out, while creating new operational processes to ensure efficiency and effectiveness. I am so thankful to work with them and have them leading their departments and the Jenzabar implementation. I do not know where we would be as a college without them.”
“Jim’s normal responsibilities are to manage a team of seven individuals that comprise our information technology and library team. His team keeps our software and hardware up and running. The selection and implementation of a new student information software is not in his job description nor a normal responsibility. Over the course of the last 10 months, Jim has had a team member pass away and setup a Go Fund Me account for his co-workers and friends to help fund the college of the deceased employees’ dependent children. Jim has also worked incredibly hard this year with our Records and Student Services team to transition between CAMS and Jenzabar. CAMS is our current student information system. He has supported the users in this transition and worked countless extra hours to stand-up this new system. Jim has been a key leader in this software transition that couldn’t have happened without him. Jim keeps commitments to team members and applies his expertise to help the team move the new student information system forward to successful completion.”
Spencer Ambach, Bryan Dalton, Michael Loew, and Austin List – Kettering Health Main Campus
“A power outage occurred due to high wind gusts at the Neuro Rehab and Balance Center on February 9. The decision was made to evacuate the clinic due to inability to safely continue with treatment sessions. This therapy clinic specializes in treatment of patients with neurological disorders. A large number of our patients have significant mobility issues, and many have to use manual and power wheelchairs to navigate safely in the community. The clinic is located on the second floor and the elevators were down with the power outage. The fire department was called but did not know when it would be able to assist with evacuation due to more emergent calls to attend to in the community with the widespread power outage in the area. Forty patients were taken down the stairs safely with assistance from staff. One patient had a power chair and Bryan, Mike, Spencer, and Austin worked together to transport the 300# power chair down the stairs so the patient could successfully evacuate the building and return home. They problem solved the best way for this to be completed and the patient was very grateful for their work. These guys stepped up and volunteered to complete this without hesitation and we could not have done it without them!”
