Kettering Health Franklin’s Emergency Department earned the Guardian of Excellence Award for Patient Experience from Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans. 

The award is given to hospital departments across the nation who are in the 95th percentile or higher for patient experience scores, and Kettering Health Franklin’s Emergency Department team achieved this milestone on “ER Likelihood to Recommend” and “Overall Rating of Care” ratings in patient experience surveys. 

“The KH Franklin ED team is exceptional in every way,” shared Dee Guttadore, administrative director of Emergency Services for Kettering Health Franklin. “Their collaboration and dedication consistently lead to outstanding results, setting a high standard for excellence.”

Genevieve Kennedy, clinical nursing manager for the facility’s Emergency Department, emphasized that collaboration is key to the team’s success. 

“Each member brings unique strengths and talents, and together they create a harmonious and efficient working environment. The team’s ability to communicate openly, solve problems creatively and maintain a positive attitude even in challenging situations makes them a joy to work with. Whether it’s tackling complex projects or supporting one another, the Franklin team’s synergy and professionalism shine through.”