The Partnership for Excellence (TPE) announced Kettering Health’s IS Department as a recipient of the 2023 Gold, Achievement of Excellence award. The award represents Ohio, Indiana, West Virginia, and Illinois’s highest honor for performance excellence through innovation, results, and visionary leadership using the Baldrige Excellence Framework®.

All applicants were rigorously evaluated by an independent board of examiners in seven areas defined by the Baldrige Excellence Framework®: leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; operations; and results. The evaluation process for each of the recipients included more than 1,000 hours of review and a site visit by a team of examiners to clarify questions and verify information in the application. An independent panel of judges reviewed each organization’s evaluation, approved the final feedback reports, and developed award recommendations, which were ratified by the TPE Board of Trustees.

The mission of TPE is to cultivate organizational performance excellence and continuous improvement in organizations from all industry sectors. By providing a framework for performance excellence through the Baldrige Excellence Framework®, organizations have a greater focus on customers, process management, innovation, work systems, and organization-wide results.