What Is a Healthcare Navigator?
A Healthcare Navigator is a trusted professional who can guide you to the answers and care you need. They can help you identify a healthcare provider, locate health-related resources, and more.
Our Healthcare Navigator service features a team of compassionate, trained nurses who will guide you to the answers and care you need.
This service is free, confidential, and customized.
How Can We Help You?
Whether you’re looking for a primary care provider (PCP) or need help finding a way to get to your next appointment, we know searching for answers can be overwhelming. A Healthcare Navigator will do all the research for you, giving you a list of options and information.
Services and providers that we can help you find include
- PCPs accepting new patients, including Medicare patients
- Mental health support such as counselors, recovery programs, and more
- Specialty providers such as orthopedists, pediatricians, and more
- Dental services
- Financial assistance
- Healthcare-related guidance
- Transportation
Getting Started
To contact a Healthcare Navigator, call (937) 558-3925 or email ketteringhealthnavigator@ketteringhealth.org. Our office is open Monday through Friday, 8 a.m. to 4:30 p.m.
If you leave a message after business hours, we will contact you the next business day.
Following your call or email, a Healthcare Navigator will put together a list of providers or resources that fit your needs and preferences within a few days and send it to you however you’d prefer—email, postal, or over the phone.
Please note: We are not an emergency line. If you are having a medical emergency, please call 911.
Frequently Asked Questions
Anyone of any age can receive help from a Healthcare Navigator, regardless of insurance status.
No, we do not typically schedule appointments or fill out applications. However, we will provide all the information you need to schedule an appointment with a provider.
We typically respond within one business day of your initial phone call or message. Compiling a list of providers or resources that fit your needs may take more than 24 hours, but we will provide you with the information as soon as possible.
